Downgrade your plan ↗

Documentation Index#

Fetch the complete documentation index at: https://docs.pinecone.io/llms.txt Use this file to discover all available pages before exploring further.

Downgrade from a paid plan to the free Starter plan.

To change your billing plan, you must be an organization owner or billing admin.

Requirements#

Before you can downgrade, your organization must be under the Starter plan quotas:

• No more than 5 indexes, all serverless and in the us-east-1 region of AWS
  • If you have serverless indexes in a region other than us-east-1, create a new serverless index in us-east-1, re-upsert your data into the new index, and delete the old index.
  • If you have more than 5 serverless indexes, delete indexes until you have 5 or fewer.
  • If you have pod-based indexes, delete them.
• No more than 1 project
  • If you have more than 1 project, delete all but 1 project.
  • Before you can delete a project, you must delete all indexes and delete all collections in the project.
• No more than 2 GB of data across all of your serverless indexes
  • If you are storing more than 2 GB of data, delete records until you’re storing less than 2 GB.
• No more than 100 namespaces per serverless index
  • If any serverless index has more than 100 namespaces, delete namespaces until it has 100 or fewer remaining.
• No more than 3 assistants
  • If you have more than 3 assistants, delete assistants until you have 3 or fewer.
• No more than 10 files per assistant
  • If you have more than 10 files uploaded to an assistant, delete files until the assistant has 10 or fewer.
• No more than 1 GB of assistant storage
  • If you have more than 1 GB of assistant storage, delete files until you’re storing less than 1 GB.
• No more than 2 users
• No collections or backups (these are automatically deleted as part of the downgrade process)

Downgrade to the Starter plan#

The downgrade process is different depending on how you are paying for Pinecone.

It is important to start the downgrade process in the Pinecone console, as described below. When you do so, Pinecone checks that you are under the Starter plan quotas before allowing you to downgrade. In contrast, if you start the downgrade process in one of the cloud marketplaces, Pinecone cannot check that you are under these quotas before allowing you to downgrade. If you are over the quotas, Pinecone will deactivate your account, and you will need to contact support.

If you are paying with a credit card, downgrade as follows:

1. In the Pinecone console, go to Settings > Billing > Plans.
2. Click Downgrade in the Starter plan section.

Your billing will end immediately. However, you will receive a final invoice for any charges accrued in the current month.

If you are paying through the Google Cloud Marketplace, downgrade as follows:

1. In the Pinecone console, go to Settings > Billing > Plans.

2. In the Starter section, click Downgrade.

3. Click Confirm downgrade.

4. On the Continue your downgrade on the GCP marketplace modal, click Continue to marketplace. This takes you to your orders page in Google Cloud Marketplace.

5. Cancel the order for your Pinecone subscription.

   If you don’t see the order, check that the correct billing account is selected.

Your billing will end immediately. However, you will receive a final invoice for any charges accrued in the current month.

If you are paying through the AWS Marketplace, downgrade as follows:

1. In the Pinecone console, go to Settings > Billing > Plans.
2. In the Starter section, click Downgrade.
3. Click Confirm downgrade.
4. On the Continue your downgrade on the AWS marketplace modal, click Continue to marketplace. This takes you to the Manage subscriptions page in the AWS Marketplace.
5. Cancel the subscription to Pinecone.

Your billing will end immediately. However, you will receive a final invoice for any charges accrued in the current month.

If you are paying through the Microsoft Marketplace, downgrade as follows:

1. In the Pinecone console, go to Settings > Billing > Plans.
2. In the Starter section, click Downgrade.
3. Click Confirm downgrade.
4. On the Continue your downgrade on Microsoft marketplace modal, click Continue to marketplace.
5. On the SaaS page, click your subscription to Pinecone.
6. Click Cancel subscription.
7. Confirm the cancellation.

Your billing will end immediately. However, you will receive a final invoice for any charges accrued in the current month.